Privacy Policy
- Background
• WinterBuddy (“WinterBuddy,” “we,” “our,” “us”) values your privacy and is committed to protecting your personal information. We respect the privacy rights of all site visitors and will only collect and use information in ways that are useful and consistent with applicable laws.
• By using our site, you engage in our “Service” and agree to this Privacy Policy. If you do not agree, please discontinue using our site immediately. Note that this policy applies only to our site and not to any external websites linked from it. We encourage you to review the privacy policies of such websites before providing any personal data.
• We reserve the right to update this Privacy Policy without prior notice. Changes will be posted on this page, and your continued use of our site after such updates constitutes acceptance of the revised policy.
- Information About Us
Our site, www.winterbuddy.sg, is owned and operated by WinterBuddy Singapore LP, a business registered in Singapore (Registration No. 2025XXXX).
- What Data We Collect
We may collect the following data depending on your use of our site:
• Personal details: Name, email address, phone number, shipping and billing addresses, and demographic preferences or interests.
• Payment-related information: Limited data related to your payment method for transaction processing. Financial details are stored by our third-party payment processors, such as PayNow Corporate.
• Technical data: IP address, browser type, operating system, and usage data for analytics and advertising purposes.
• Mobile device data: Device ID, model, manufacturer, and location (if accessing via a mobile device).
- How We Collect Your Data
• Direct interactions: Data you voluntarily provide when using our service, such as your name, email, or shipping details.
• Automated technologies: Data collected through cookies, server logs, and similar tools.
• Third-party sources: Information from analytics providers (e.g., Google), advertising networks, payment services, delivery services, and publicly available sources.
- How We Use Your Data
We use your data for the following purposes:
• Processing payments, managing accounts, and enabling you to participate in promotions.
• Communicating updates about our Terms & Conditions or Privacy Policy.
• Responding to customer queries and feedback.
• Sending marketing updates (only with your consent).
• Conducting demographic studies and improving our website.
• Using third-party advertisers to serve relevant ads (with your explicit consent).
You can opt out of marketing communications at any time.
- How We Store Your Data
• We implement safeguards to ensure the security and confidentiality of your data. Access is restricted to authorized personnel who process your data on a need-to-know basis.
• By law, we retain basic customer data (e.g., contact, identity, financial, and transaction data) for up to seven years after you cease being a customer.
- How to Change or Remove Your Information
• You can update or delete your account information by logging into your account or emailing us at support@winterbuddy.sg.
• Upon request, we will deactivate your account and delete your information from active databases. However, some data may be retained for legal and operational purposes.
• You can also opt out of marketing emails by updating your preferences or contacting us.
- Disclosure of Your Information
We may share your data in the following circumstances:
• By law or to protect rights: If required by legal processes or to protect the rights, safety, or property of others.
• Third-party service providers: To facilitate payment processing, data analysis, email delivery, hosting services, and customer support. Relevant privacy policies include:
o Reservaty: Privacy Policy
• Marketing communications: With your consent, we may share your data for marketing purposes in compliance with GDPR and applicable electronic marketing laws.
• Online postings: Content shared on our site (e.g., comments, reviews) may be publicly distributed.
• Third-party advertisers: We work with advertisers such as:
o Google: Privacy Policy
o Meta: Privacy Policy
o TikTok: Privacy Policy
• Affiliates and business partners: Information may be shared within our affiliate network or with partners to offer products, services, or promotions.
Need Help?
For questions or concerns, contact us at support@winterbuddy.sg.
