OVERVIEW

• This website is operated by WinterBuddy Singapore LLP, a business set up in Singapore under business registration number T25LL0286C. Throughout the site, the terms “WinterBuddy”, “we”, “our” and “us” refer to WinterBuddy. We offer this website, including all information, tools, services and products available from this site to you, the user, conditioned upon your acceptance of these terms and conditions (“Terms”).
• By visiting our site, purchasing and/ or renting something from us, you engage in our “Service” and agree to be bound by the following “Terms”, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
• Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
• We reserve the right to amend these Terms without notice to you by posting updates and / or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

YOUR RIGHTS TO ACCESS THE SERVICE
• Subject to these Terms, we grant you a non-transferable, non-exclusive right, without the right to sublicense, to access and use the Service for your personal use. You may not use our Service for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.
• Items rented or purchased through our website “Products” may be used by individuals under 18 years of age, but we rent and sell only to adults aged 18 or older. By agreeing to these Terms, you represent that you are 18 years or older and capable of entering into a legally binding contract.
• We take all reasonable steps to ensure that the website is available at all times. However websites do sometimes encounter downtime and we will not be liable if this website is unavailable at any time.
• A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS
• We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

CHANGES TO THE SERVICE
• We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

ACCEPTANCE OF CONTRACT
• After placing an order with us you will receive email acknowledgement that your order has been received. This does not mean that your order has been accepted. Your order constitutes an offer to purchase or rent the Items that you have selected on the basis of these Terms. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Items have been dispatched (the “Order Shipping Confirmation”). The contract between you and us will only be formed when we send you the Order Shipping Confirmation (the “Contract”).
• The Contract will only relate to those Items whose dispatch we have confirmed in the Order Shipping Confirmation. We will not be obliged to supply any other Items which may have been part of your order until the dispatch of such Items has been confirmed in a separate Order Shipping Confirmation.
• We only sell and rent to Singapore. Our website is solely for the promotion of our Products in Singapore. Unfortunately, we do not accept orders from or deliver to addresses outside Singapore.

RENTAL TERMS
• The rented item is and will remain our property at all times. You agree to treat the Product with great care and return it to us in the same condition as it was when you received it. You are responsible for loss, destruction or damage to the Product due to loss, theft, damage or any other cause, other than normal wear and tear. Normal wear and tear encompasses minor stains, rips, missing beads, stuck zippers or other minor damage.
• If you return a Product that is damaged beyond normal wear and tear, then you agree that we shall charge you, and you shall pay, for the price for repairing or replacing the Inventory Item and ensuring no impact on other customers, as determined in our discretion, up to Full amount of the Rental price of the Product (on top of any applicable Rental Fees).
• The rental period starts on your “First day of your booking date” and lasts until the “end date of your booking date”, both of which are stated on the Order Shipping Confirmation. We will provide pre-addressed packaging “Return Packaging” for you to return the Product back to us.
• You may ask to extend your rental period by contacting support@winterbuddy.sg. However you acknowledge that we may not be able to accommodate your request due to demands on our Products.
• We are not responsible for any personal or other items left in the Product which are returned to us in the Return Packaging. If you believe you have accidentally or otherwise sent us any such items, please contact us at support@winterbuddy.sg as soon as possible. We may assist in attempting to locate such items at a customer’s request but are not obligated to and assume no liability for doing so.
• We will clean and deliver every Product such that it is ready to wear. Whilst we inspect each Product with the utmost care, any use of the Product is at your own risk and we shall not be held liable for any health-related complaints associated with our Products. By accepting these Terms you agree that you will not alter or add to the Product in any way and not clean or attempt to clean the Product in any way.

PRODUCTS
• We have made every effort to accurately display the colours of the Products on our website. However the actual colours you see depend on your computer monitor or mobile device. We cannot guarantee and do not warrant that your monitor’s or device’s display of any colour will be accurate.
• You agree to examine and try on the Product immediately following its delivery and tell us without delay if it is suffering from any damage, does not fit or is in any way short of the description we have supplied on the website.

PRICES AND PAYMENT
• We reserve the right to change prices for our Products at any time and without notice to you. Any change in price will not affect orders that have already received an Order Shipping Confirmation.
• Despite our reasonable efforts it is possible that some of our Products may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
• The price for the Rental Service will be the total of the rental price, laundry charges and applicable taxes.
• There will also be a separate payable deposit (the “Deposit”), which depends on the value of the rental items.
• The Deposit will be returned to you, within 5 working days after you return the Product to us. We will use PAYNOW for Deposit refund .
• If you return the Product later, or not at all, than the scheduled return date, your deposit may be reduced or forfeited entirely, in our favour, to pay for the Late Fee.
• If you return the Product with damage, we may choose to withhold your Deposit, until we establish the cost of repair / replacement (“Cost of Damage”). After our assessment and confirmation of the Cost of Damage, it will be deducted from the Deposit in our favour.
• If the Scheduled Return Date passes and the Products have not been returned, you will be charged a daily late fee (“Late Fee”). The Late Fee will be calculated by taking the Deposit value. The Late Fee is payable for every Product that is not fully returned, including any one or more of its parts (if any).
• If you are charged with Late Fees which exceed the value of the Deposit, your late return will be considered a non-return, and you will be charged the full rental price of the Product you have not returned, in addition to the forfeiture and/or exhaustion of the Deposit (as the case may be).

DELIVERY AND RETURN
• We will charge you a Delivery Fee for each transaction you make through our Website. You may rent multiple items within one transaction. The Delivery Fee will cover shipping & return costs.
• All deliveries will be through our shipping partners, which may change from time to time at our discretion. If the delivery date falls in weekend we will deliver on the next working day. If you require items to be delivered on the weekend, you will need to contact us.
• We reserve the right to charge an increased delivery fee to deliver on the weekend. We will, through our website and communications, through our shipping partners or otherwise, provide you with information about estimated delivery and arrival times of Products.
• The date on which we expect to deliver a rented Product Item to your delivery address will be set out in the online invoice for your rental order. We strongly recommend that you use an address where an individual can physically receive Products. If you do not use such an address, you acknowledge that we do not bear any liability for Products that are left unattended and that this may result in delivery delays and additional delivery fees for which we bear no liability.
• If you lose the Return Packaging, you will be responsible for returning the rented Product at your own expense by the Return Due Date and providing us with a tracking number.
• We only deliver and can accept returns from Singapore addresses. We will not deliver Products to virtual addresses in Singapore.

CANCELLATION
• Cancellation 30 Days or More Before Expected Delivery:
If you cancel an order 30 days or more before the expected delivery date, you may be eligible for an 80% refund, provided that the inventory item has not been worn.
• Cancellation 15 to 29 Days Before Expected Delivery:
If you cancel an order between 15 and 29 days before the expected delivery date, you may be eligible for a 50% refund, provided that the inventory item has not been worn.
• Cancellation 14 Days or Less Before Expected Delivery:
If you cancel an order 14 days or less before the expected delivery date, no refund will be issued.
To cancel an order, please send written notice to support@winterbuddy.sg.
• Order Cancellation by WinterBuddy:
In certain circumstances, we may need to cancel an order before it has been dispatched. This may occur if:
o The apparel ordered has not been returned or was returned damaged by a previous customer.
o The User’s history raises concerns about their suitability for future rentals (e.g., frequent late returns, theft, or damaged items).

EXCHANGES
• In order to be eligible for an exchange you must send your exchange request to us at support@winterbuddy.sg on the day the Product was delivered.
• You must also select the Product that you would like to exchange your original item for (please ensure it is available for your required dates) on the day the Product was delivered using the provided exchange code at checkout.
• We will ensure your exchange is posted to you at the earliest opportunity. Please note, that we will charge/refund you the difference in costs for two exchanged items and that a delivery fee will apply to your exchanged item.
• You must return the original Product to us using the Return Packaging within 24 hours of its receipt.

REFUNDS
• In order to be eligible for a refund you must contact support@winterbuddy.sg on the day the Product was delivered. We will then respond to the refund request. Once approved, you must return your Product to us in Return Packaging within 24 hours of receipt.

INDEMNITY AND LIABILITY

WinterBuddy strives to provide high-quality winter jackets, snow pants, boots, and related rental items. By renting from WinterBuddy, customers acknowledge and agree to the following terms:

1. Product Faults – Boots

In the event that the rented boots become faulty or unusable during the customer’s trip:

  • The customer may purchase a replacement pair of boots at their own cost, up to a maximum value of SGD 150.
  • Upon submission of the official receipt, WinterBuddy will reimburse the customer for the purchase and may request for the replacement boots to be returned to WinterBuddy upon the customer’s return.
  • If the customer chooses to keep the replacement boots, WinterBuddy will instead refund the boots rental fee originally paid, in lieu of reimbursement and recovery of the boots.
  • This indemnity applies only in cases of genuine product fault or malfunction not caused by misuse, negligence, or intentional damage. Customers must notify WinterBuddy as soon as reasonably practicable if such an issue arises.

2. Liability Disclaimer

  • WinterBuddy shall not be held responsible or liable for any accidents, injuries, losses, or damages of any kind that may occur during the customer’s trip while using our rental products (including winter jackets, snow pants, and boots).

  • Customers acknowledge that activities in cold or snowy environments involve inherent risks and agree to use the rented items at their own discretion and responsibility.

  • Customers are responsible for ensuring that the rental items are suitable for their personal use, size, and condition prior to departure. WinterBuddy makes no guarantees regarding the prevention of accidents, slips, or falls through the use of our products.

COMMUNICATIONS
• Although we encourage you to communicate with us, you should not share any content that contains confidential information.
• You consent to receive communications from us including for the purposes of notifying you about the status of your order, sending you reminders and providing other information. You may opt out of receiving communications by following the unsubscribe procedures we provide to you.

PERSONAL INFORMATION
We will only use your personal information as set out in our Privacy & Cookie Policy.

WAIVER
• If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under these terms and conditions, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
• A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the methods specified above.

LAW

The Terms shall be governed by and construed in accordance with the laws of Singapore and you irrevocably submit to the exclusive jurisdiction of the courts of Singapore